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Warranty

Staron Solid Surfaces Residential Transferable 10-year Limited Warranty

Permanently installed Staron Solid Surfaces sheets and shapes (the “Product”) are warranted by LOTTE ADVANCED MATERIALS/CHEIL INDUSTRIES INC. (hereunder “LOTTE ADVANCED MATERIALS”) in the United States and Canada to the original owner. Staron Solid Surfaces must be fabricated and installed by Staron CFI (Certified Fabricator Installer), used and maintained in accordance with instructions provided by LOTTE ADVANCED MATERIALS. LOTTE ADVANCED MATERIALS at its sole option will repair or replace, without charge, such Product if it fails due to a manufacture defect during the first ten (10) years after the date of initial installation. This includes necessary real cost charges needed to repair or replace the Product. Although LOTTE ADVANCED MATERIALS shall make its best effort to repair or replace with the best possible color match to the original as possible, LOTTE ADVANCED MATERIALS cannot guarantee the exact color in the event of repair or replacement. All instructions for filling a claim under this limited warranty are available from your dealer and fabrication/installation source or by contacting LOTTE ADVANCED MATERIALS directly.

This limited warranty is transferable during the 10-year period following initial installation only when the new owner notifies LOTTE ADVANCED MATERIALS in writing.

This warranty excludes the following
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  1. 01Minor conditions such as stains, scratches, water spots and burns;
  2. 02Failure to comply with LOTTE ADVANCED MATERIALS’s instructions including fabrication, installation, care, maintenance, etc;
  3. 03Any products moved from their original place of installation;
  4. 04Failure or dissatisfaction with appearance and performance of joints or seams, or of any adhesive, caulk or other accessory items (except for performance defect arising out of the use of Staron-brand adhesive);
  5. 05Color variation from the sample;
  6. 06Exact color match as a result of Product replacement or repair is not guaranteed;
  7. 07Failure caused by other substructure support;
  8. 08Misuse, abuse (including impact damage and contact with chemical reagents not intended for use with Product);
  9. 09Improper fabrication, installation, handling or maintenance;
  10. 10Damage caused by excessive heat; or by an act of nature;
  1. 11Workmanship of Fabricators or Installers;
  2. 12Damages from other than manufacturing defect;
  3. 13Any Product installed or located outdoors, such as outdoor kitchens, BBQ work surfaces, or in heated areas such as saunas, steam rooms, and shower pans;
  4. 14In-Carton products including components made from Staron;
  5. 15Any Product installed in recreational vehicles;
  6. 16Any Product fabricated and installed in commercial applications;
  7. 17Fabrication, Installation, Modification or Repairs made by other than Staron CFI (Certified Fabricator Installer).
  8. 18Same color and veined intensity between sheets in SUPREME collection. ((Veining may vary from sheet to sheet and also within a sheet. Special consideration has to be taken into any joint and coved up-stands.)

LOTTE ADVANCED MATERIALS’s obligation hereunder is limited solely to the repair or replacement including necessary reasonable real cost charges of the Products purchased hereunder. Except as to what is stated in this limited warranty herein, LOTTE ADVANCED MATERIALS makes no warranties, express or implied, in respect to the Product, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose, and all such warranties hereby are expressly disclaimed. LOTTE ADVANCED MATERIALS does not warrant that the Product will meet the end users’ requirements. LOTTE ADVANCED MATERIALS shall not be liable for incidental, consequential, indirect, special, punitive, or exemplary damages of any kind, including lost good will, lost profits, lost business, or other indirect economic damages, and further including injury to property, whether such claim is based on theories of contract, negligence, tort (including strict liability) or otherwise, as a result of breach of any warranty regardless of whether LOTTE ADVANCED MATERIALS was advised, had other reason to know, or in fact knew of the possibility of such damages.

SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION STATED ABOVE, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS, WHICH WILL VARY FROM STATE TO STATE OR, IN CANADA FROM PROVINCE TO PROVINCE. FEDERAL WARRANTY LAW DOES NOT PERMIT THE DISCLAIMER OR MODIFICATION OF IMPLIED WARRANTIES ARISING UNDER APPLICABLE STATE LAW FOR CONSUMER PRODUCTS. HOWEVER, ANY OF SUCH IMPLIED WARRANTIES SHALL EXPIRE AT THE EARLIER OF THE EXPIRATION OF THE PERIOD OF THE IMPLIED WARRANTY REQUIRED UNDER STATE LAW.

Warranty Qualification

To activate this limited warranty, please have your Staron CFI (Certified Fabricator Installer) complete an online warranty registration and provide you with the registration number. Also, you must present the original sales receipt or produce proof of purchase and installation of Staron Solid Surfaces, which clearly proves the Product purchase and date of installation, in order to obtain service under this limited warranty. If you are unable to obtain a warranty registration number, please contact your local Staron distributor or write to LOTTE ADVANCED MATERIALS at the address below.

To obtain warranty service

To obtain service under this limited warranty, contact the source from which you purchased Staron Solid Surfaces.
For more information about this warranty, please contact your local Staron distributor or write to LOTTE ADVANCED MATERIALS at the address below:

LOTTE ADVANCED MATERIALS Staron Warranty Center

6 Centerpointe Dr. #100 La Palma CA 90623 U.S.A.        E-mail  staron.us@lottechem.com

This warranty cannot be modified, amended, or in any way altered except by an instrument in writing signed by an authorized officer of LOTTE ADVANCED MATERIALS.

Staron Solid Surfaces Commercial 10-year Limited Warranty

Staron Solid Surfaces sheets and shapes (the “Product”) that has been permanently installed in an approved indoor commercial application and is in its originally installed location is warranted by LOTTE ADVANCED MATERIALS/CHEIL INDUSTRIES INC. (hereunder “LOTTE ADVANCED MATERIALS”) for a period of ten (10) years from date of initial installation under normal use.

This limited warranty is not transferable or assignable and only applies to the original owner of the project in the United States and Canada.

This warranty excludes the following
    PDF Download
  1. 01Minor conditions such as stains, scratches, water spots and burns;
  2. 02Failure to comply with LOTTE ADVANCED MATERIALS’s instructions including fabrication, installation, care, maintenance, etc;
  3. 03Any products moved from their original place of installation;
  4. 04Failure or dissatisfaction with appearance and performance of joints or seams, or of any adhesive, caulk or other accessory items (except for performance defect arising out of the use of Staron-brand adhesive);
  5. 05Color variation from the sample;
  6. 06Exact color match as a result of Product replacement or repair is not guaranteed;
  7. 07Failure caused by other substructure support;
  8. 08Misuse, abuse (including impact damage and contact with chemical reagents not intended for use with Product);
  1. 09Improper fabrication, installation, handling or maintenance;
  2. 10Damage caused by excessive heat; or by an act of nature;
  3. 11Workmanship of Fabricators or Installers;
  4. 12Damages from other than manufacturing defect;
  5. 13Any Product installed or located outdoors, such as outdoor kitchens, BBQ work surfaces, or in heated areas such as saunas, steam rooms, and shower pans;
  6. 14In-Carton products including components made from Staron;
  7. 15Any Product installed in recreational vehicles;
  8. 16Same color and veined intensity between sheets in SUPREME collection. ((Veining may vary from sheet to sheet and also within a sheet. Special consideration has to be taken into any joint and coved up-stands.)

LOTTE ADVANCED MATERIALS, at its sole option, will determine whether to provide materials necessary for repair or replacement due to the Product manufacturing defects. Except as to what is stated in this limited warranty herein, LOTTE ADVANCED MATERIALS makes no warranties, express or implied, in respect to the Product, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose, and all such warranties hereby are expressly disclaimed. LOTTE ADVANCED MATERIALS does not warrant that the Product will meet the end users’ requirements. LOTTE ADVANCED MATERIALS shall not be liable for incidental, consequential, indirect, special, punitive, or exemplary damages of any kind, including lost good will, lost profits, lost business, or other indirect economic damages, and further including injury to property, whether such claim is based on theories of contract, negligence, tort (including strict liability) or otherwise, as a result of breach of any warranty regardless of whether LOTTE ADVANCED MATERIALS was advised, had other reason to know, or in fact knew of the possibility of such damages.

SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION STATED ABOVE, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS, WHICH WILL VARY FROM STATE TO STATE OR, IN CANADA FROM PROVINCE TO PROVINCE.

Warranty Qualification

To activate this limited warranty, please contact your fabricator / installer or your local Staron distributor to register online and obtain the registration number for the materials. Also, the original sales receipt or proof of purchase and installation of Staron Solid Surfaces, which clearly proves the product and date of installation, must be kept and provided upon warranty request.

For more information about warranty

For more information about this warranty, please contact your local Staron distributor or write to LOTTE ADVANCED MATERIALS at the address below:

Staron Warranty Center

6 Centerpointe Dr. #100 La Palma CA 90623 U.S.A.        E-mail  staron.us@lottechem.com

This warranty cannot be modified, amended, or in any way altered except by an instrument in writing signed by an authorized officer of LOTTE ADVANCED MATERIALS.